Shipping Policy

All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when the order has shipped. 

Domestic Shipping Rates and Estimates

We offer 30 SR flat rate shipping to anywhere in Saudi Arabia. Please note delivery times may vary for reasons out of our control (weather, high demand, etc..):

In-store pickup

You can skip the shipping fees with free local pickup available at our Khobar location only at the address below:
AURA
Salaheddin Alayoubi Street
AlRawabi, Alkhobar 34421
Saudi Arabia
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 
Our in-store pickup hours are everyday from 12 pm to 9 pm. Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping at the moment. Sign up for our newsletter for updates on international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. You can check the status of your shipment be using the link below:
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@aurasaudi.com with your name and order number, and we will look into it for you.
 

Refunds, returns, and exchanges

Please click here for our full refund policy page  
In the event that your order arrives damaged in any way, please email us as soon as possible at info@aurasaudi.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@aurasaudi.com.